NorthPoint Domain

e-Care Patient Profile

A collaborative pathway to better outcomes and patient-family experience

Patients aren’t treated in a silo. Care from multiple areas exists throughout the continuum of care between the patient, the patient’s family or care giver, and many different care providers across varying specialties. Connecting these groups is always challenging, and without effectively sharing information, it can lead to medical errors.

Research indicates that when patients actively participate in their overall healthcare management, medical errors are reduced. Patients and families can be essential allies in reducing medical errors. The Institute of Medicine (IOM) reports have supported this concept. This requires effective provider-patient collaboration strategies, which can extend and involve the entire care team, including family members. Collaboration is a complex process that requires intentional knowledge sharing, joint responsibility, and shared objectives for patient care.

NorthPoint Domain’s e-Care Patient Profile allows varying degrees of collaboration:

  • Patient Only: Patients create a secure login to gain access to their own health profile containing information, reminders, and messages sent from a variety of sources, securely. Patients can use the portal to access or send information to your organization.
  • Patients, Friends, and Family: Patients and family members can create profiles where the patient can invite other members to become part of their network or give access to certain parts of their online health profile
  • Care Team Collaboration: Organizations can select which providers have access to patients’ profiles and information for online collaboration (e.g., the nurses responsible for long-term care management of critical diseases, such as heart failure, can use the online profile to communicate with patients on an ongoing basis, coach, and monitor daily activities in online logs and journals)

Patient Profile Includes:

  • Patient controlled security
  • Easy, user-friendly access to notifications, reminders, messages, and wall posts (similar to Facebook)
  • Access to e-Care Plans, health education information, online journals, e-Packets, and messages sent by providers
  • Collaboration levels/flexibility of use controlled by the hospital/provider
  • Immediate access to information that can be shared